Customer Testimonials
As expected always good. I always know what to expect when I come there. Everybody in service is awesome.
As expected always good. I always know what to expect when I come there. Everybody in service is awesome.
My experience with ExecutiveVolkswagen of North Haven (CT) Was nothing short of exceptional! In every single step of the process was flawless, transparent, fair, and equitable… I will point out two specific individuals who went out of their way to make the experience outstanding - The business development, Executive - Jeremy - And the finance director - Dexter Were exceptionally communicative, Professional, and most importantly created a relationship which should transpire for years to come!
We had an excellent experience purchasing our 2021 Volkswagen Tiguan, and Eleanor Dupaul made the entire process easy and enjoyable. She was friendly, knowledgeable, and patient. She took the time to answer all of our questions, never made us feel pressured, and genuinely wanted to make sure we found the right vehicle for our needs for our son. Eleanor’s professionalism, honesty, and outstanding customer service made what can often be a stressful experience feel smooth and hassle-free. We truly appreciated her communication, attention to detail, and how well she took care of us throughout the process.
Minor hiccups. New oil sticker was not placed in the windshield n door lock cap mishap. Both problems have been addressd.
Very nice people who explained everything so that I could understand what was wrong with my vehicle. Got an appointment really quick and my car was ready earlier for pick up.
All desk and service personnel were friendly and informative. Service was prompt and done correctly.
My experience was very good. I dealt with Skip and another associate named Alan. Both men were extremely helpful. They were able to answer my questions which made me feel more confident about my car.
Drop off was very easy and the service advisor was friendly and let me know what was happening and gave me extra options without pushing anything. Very happy
Routine maintenance and assessed needed repairs. Diagnostics and projected costs were done. Skip Scanlon was friendly and helpful.
My experience was very good, arrived and was helped right away, was informed of what would be done and what would be done if needed. I received a video of different parts of my car and the mechanic explained what he had done and that the rotating of the tires was not needed. I received a phone call from skip saying my car was ready and when I went after work to pick it up, the check out was smooth and quick.
I was taken on time, work was completed in a timely manner, and Skip was friendly and professional.
Very great experience, love the personable experience They take great care of my car and me and as a customer. Never an awkward experience
Skip and executive were excellent. Fast new customer appointment, extremely knowledgeable, fast service, and an extremely rapid turn around on service.
Eleanor is a top notch salesperson. She explained everything in great detail, and made my experience most enjoyable. Eleanor and Dexter were personable and knowledgeable. They both exceeded my expectations.
Love coming to Exec VW. Service is prompt and I always get my car back
Always deal with Skip scanlon and we've never had any problems whatsoever. He is always pleasant and helpful.
Eleanor and Dexter and the staff were kind and explained everything to me really well.
It's always a stress free and pleasant experience. I feel like my business is valued
George was fantastic. Great knowledge of the vehicle. Friendly, courteous, and attentive. Great follow up after the vehicle was delivered. Would buy from George at Executive again.
They took good care of me as always. They took me in for an early appointment for a pressing reason.
The executive team has fantastic communication skills. They are friendly, helpful and kind. Services done on my car were done so in a timely manner. Skip was also very willing to answer any and all questions, I had which is very appreciated.
I couldn't be more pleased with my experience at Executive and with Marlena. She is very personable and professional, the service was done in a timely fashion, and I really appreciated the shuttle service. Five stars! Thank you Marlena!
Profesional, speedy, and trustworthy in regards to recommendations and repairs and services. My scheduled appointment was kept as scheduled.
Amazing customer service, fast and personable. The staff are great, and very knowledgeable. Just great
Great customer service I enjoy seeing the video updates about what was found Thank you
Executive's service department is amazing. They are the sole reason I bought another VW. I never considered another dealer to purchase my new VW.
Very helpful, they go above and beyond They are willing to go the extra mile
Easy to book. Happy with the environment there. Car work was excellent Marlena was great!
The staff was very friendly and helpful. Jeremy our sales rep, was fantastic in pointing out all the safety features and options available.
The staff is always professional, pleasent,and accommodating The quality of work is outstanding at all times
Very friendly and helpful. Nice place to go for services. Will return as needed for my car.
I was happy that they were able to resolve the issue with my car. I just wish there was no issues from the beginning
Skip was great; accurate description of work and high quality service First experience with this VW dealership --very good
Everyone is so responsive and friendly including Skip and Jeremy whom we bought my Jetta and leased my husband's ID4 from
The dealership was good. The hard push for the brake fluids at 30,000 miles that was not needed was not appreciated. It cost me a couple of hundred dollars but cost the dealership my future maintenance visits and repairs and any trade in and new purchases I was considering in the fall.
Skip is wonderful. He clearly explained what needed to be done and gladly answered my questions. Very professional. He even called as a follow-up to make sure I received his text about the car being ready. A+
Skip is wonderful. He clearly explained what needed to be done and gladly answered my questions. Very professional. He even called as a follow-up to make sure I received his text about the car being ready. A+
Professional and attentive They listen and take the time to have a conversation not check the box method
Marlena always professional and service complete fast and always pleased with the results Highly recommended
The dealership is easy to get to. It’s also easy to schedule appointments online. The text sent informative videos that are easy to follow to explain exactly what’s going on during maintenance.
Service was quick and friendly It was great I had no issues. I will go back
Skip was great. Super helpful. Very flexible and accommodating. He informed me about how long the service might be, helped arrange shuttles and I was able to go play 9 holes in the sunshine while my car got repaired
Excellent! Eleanor and Scott were extremely helpful. Best price and service around! Very knowledgeable, efficient and detailed throughout the process. I highly recommend Eleanor, Scott, and executive VW!
Pleasant, friendly, efficient. Skip is the best! I have been coming to Executive for 20 years!
We've been coming to Exec. VW for almost 50 years! That should speak for itself.
Left with scratches on my rims and brake caliper that weren't present when i dropped car off
Skip was super helpful and professional! The environment was clean and everyone was super friendly. Overall, my experience was a 10/10!
It is convenient, the staff are friendly, and appointments are available on relatively short notice
We were pleasantly surprised. Very effective communication. From check-in check out everything was handled very professional professionally
Quick, efficient, friendly, and courteous. They carefully explained the process to my car and explained what needed to be changed to make to run good again.
My recent service visit was an excellent experience. The staff was professional, Marlena is always courteous, and kept me informed throughout the process. The issue with my vehicle was diagnosed and resolved promptly. I was very satisfied with the quality of service and the overall experience.
I have had 5 consecutive leases with VW. My current2024 Jetta with 20,000 miles was in for oil change I was told it needed rear brakes and rotors. There was a warranty on them that had expired. Had job done @ 800.00 plus. I have never had to replace brakes ever especially at 20;000 miles It's unheard of. Very disappointed My lease on that car is up in 5 months Don't know if I'll renew for another lease with VW. Very disappointed and frustrated
Always pleasant and informative. Skip is the best Keeps you updated. And always gives you an estimate for the job
Representatives are always very courteous and informative with updates. I have always had a good experience
Marlena was very helpful and friendly. Kept me informed Hahaha service was able to get me in very quickly
I was able to schedule service without a hitch and Marlena was helpful with her explanations and her caring for the customer.
Best place to get service done. Always make it easy. In and out within a reasonable time.
No return sticker in the windshield for next oil change and the door cap keeps falling off when you open the driver's door.
My trade in was easy and a fast process. No complaints It was my pleasure to come the vw in North haven
Staff is very helpful. Service department is great and sales department are just and helpful and nice
Fast service for routine, scheduled maintenance. Multipoint check showed no problems. Tire pressure warning light was resolved.
Eleanor and the team were extremely helpful in getting the lease process done. Very professional.
Great service. Excellent costurera srrvice You have Excellent costumer srrvice, the process was very easy, the waiting are was very comfortable. Thank you
Explained everything well. Helped us find the best deal and the car that fit us best
I was greeted immediately after I arrived, and my car was serviced promptly. I was very pleased with the experience.
I have been dealing with this dealership for the past 40 years! They have always been knowledgeable, courteous and extremely professional when servicing any of my vehicles! They get a 10 star rating from me!
The service team at Executive VW is always great!
Everything went smooth. Great customer service and clean facility. I didn’t have to wait long.
Marlena was great. Very nice young lady. Would definitely recommend. They did the 20,000 m/s. Found an additional issue and repaired it. Very pleased.
Polite , Attentive, and knowledgeable person assisting us. Thank you,, P
Had a great experience with Skip and his technician despite having to find out that eventually I will need a new transmission.
No games, no hustle, no pressure. They are not giving high price than cut if you say no. They gave the best price and max discount right away. Most relaxing purchase ever
I drive from Norwalk to north haven for this dealer. They are extremely well run and their service department is absolutely exceptional. I had my GTI to 240k and they’re the only dealership I have ever let work on my cars.
Great customer service and support with vehicle issues or purchase. Greet with concern and understanding
Scott was professional well informed pleasant just like the rest of the staff Major you feel comfortable
David and Dexter were awesome and so easy to work with! We visited this location twice and everyone had so much patience dealing with us while making our decision! Would highly recommend!
We recently purchased a vehicle from this dealership and had an outstanding experience from start to finish. The staff was professional, knowledgeable, and never made us feel pressured at any point during the process. They took the time to answer all of our questions, made everything straightforward, and truly went above and beyond to make sure we were comfortable with our purchase.
The entire process was smooth, efficient, and stress-free — which is rare when buying a car. We left feeling confident that we got a great vehicle and were treated honestly and respectfully the entire time. Highly recommend this dealership ... Read More Google - May 12, 2026
It is always a pleasure to do business at this dealership. I would never bring my vehicle anywhere else!
Pleasant experience across the board, David and Dexter were great
Don't know much about the dealership but Skip in service was very professional and took care of our car. He was also very informative and kept us up to date.
Best service and buying experience of any dealership I’ve been to and I have lots of experiences to compare after about 45 years of buying and driving…
I had an urgent concern about my car oil level and Skip arranged to take in my car right away.
Always great, no issues. In and out in a reasonable amount of time and everyone is super friendly
I brought my car in for service. The gentleman who was at the desk was a very nice guy. He understood the problem that was with my vehicle, and he made sure that it was taken care of. The weight wasn’t very long. The problem was resolved, and as I was waiting the young man, Jeramy, who sold me the vehicle came through and acknowledged that I was there and we talked. He’s a good salesman and Chris, the gentleman who did the paperwork he also came through and asked me how I was doing. They were very ... Read More Google - May 9, 2026
Professional and friendly. He is knowledgeable and helpful. He would update with me right away and provided professional thoughts for possible explanations to my concerns.
I choose this dealer over my local dealer. Always pleasant, always on time.
Friendly and helpful service. The whole team remains welcoming and very accommodating as I needed a space to work while waiting for service to be completed.
I brought my car in most recently because it was acting funny/almost stalling when starting from a stop. Service department checked the codes and tried to duplicate the problem and reassure me that there is no issue with car.
Great support throughout entire process. Really appreciate the follow up and attention to to detail.
I’m very happy that I went with Executive Volkswagen of North Haven to purchase my Tiguan. Eleanor was excellent to work with! This was my first time buying a car, and she made the entire process feel easy and stress-free. She made sure everything was taken care of, including cleaning the car and replacing the tires. Highly recommend!
Good people. Always friendly and knowledgeable. Would highly recommend them They take care of my service in a timely manner.