Customer Testimonials
Service was great!
The dealer was great to work with work was completed promptly and you were in and out really fast.Skip checked for recalls and made sure everything was handled in one shot.We bought out 25 Tiguan here love the vehicle and would purchase here again.
Eleanor is the best! From the Sales Dept. to Service everyone is Professional and in tune to the customers needs!
Very easy, Skip was very helpful and nice! Great experience getting my car serviced! Skip was very helpful, kind, and made the whole process quick and easy.
It was a quick and efficient visit. I was provided with helpful information about the service and how long it would take.
Smooth process
Really appreciate the videos, prompt service and the fact that Skip only sees us once a year but remembers our names and that we are the “beach family”. Means the world to us and will always keep us coming back
I feel comfortable, I'm treated well and I feel Marlena and Skip are always honest and fair with me.
Clean building, pleasant knowledgeable staff, definitely recommend to any VW owner and I live closer to Curran in Stratford.
Clean building, pleasant knowledgeable staff, definitely recommend to any VW owner and I live closer to Curran in Stratford.
Always a great experience with the service area at Executive VW. And especially the young lady at the desk who is always so friendly and helpful.
I purchased my vehicle from Executive Volkswagen of North Haven last year along with an extended warranty, and I can't say enough good things about my experience here!
I always bring my car to them for service. On just one occasion, I had to take it somewhere else due to my location, and I was quickly reminded why I will always come back to the North Haven team. Their service level is truly unmatched.
Skipp always goes above and beyond, he has waited 2x an extra 10 minutes knowing I’m rushing over straight from work. Marlena was incredible as ... Read More Google - Aug 6, 2026
She was very direct & answered all my concerns regarding my vehicle! Customer-focused Attentive Kindness
Courteous and professional. Repairs was made in a timely manner. Atmosphere was pleasant and a clean environment.
Professional , great service department so helpful and kind during an ongoing issue with my vehicle . They purchased my old car and gave me a great price on my new one . The finance gentleman was lovely to work with as well as everyone on the sales team! Great dealership !
Clean and neat and very helpful All personnel were very friendly and knowledgeable Also reliable
Easy transaction Smooth transaction car was ready before promised. Only thing was the tire and rims were not cleaned off.
The dealership was professional and polite. Booking the service was easy and turnaround was quick.
They do everything they can to get you back on the road after a flat tire LOVE the nice station with envelopes and pens to drop off your keys after hours.
I had a great experience here. Skip is so helpful and knowledgeable!
Skip was great to work with. Explained everything and helped in what was good for the car and to prolong it's life. He is the only one I have confidence in to help me make the right decision.
Great experience. Staff made it an enjoyable purchase. Thanks to David, Dexter and Scott
I stopped in on a Saturday because my car had a service engine code. The service tech got it right in. Fixed the problem and did a software update. Meanwhile, my husband and I had a great conversation with Jeremy while we waited. An hour later I was back on the road and able to enjoy my weekend.
Service personnel were very very helpful from getting there to leave. They gave me a bring down of the things I needed to take care of for my car and the urgency of the items
Skip was the Serive Manager who talked to me and he has very good knowledge and very courteous. He did a Great job for my Jetta with few important services
Very down to earth customer service. Very professional combined with sincere hospitality. Thank you!
The repair itself was completed (new speaker in door) however when we got into the vehicle, the door immediately wouldn’t open again, so I had to return to the service desk. They fixed the issue right away, which I appreciated, but it was concerning that the vehicle was released before the repair/door was fully verified to be functionally. Since we drove over 40 minutes to this shop, it was frustrating to have to turn around, and it also raised a potential safety concern if the issue hadn’t been discovered before we left. Considering it was the passenger door, ... Read More DealerRater - Jul 18, 2026
The staff was friendly and efficient. Handled my issues with out any issues. Very happy
Skip is the best!
Eleanor is wonderful!!
Maintenance went according to plan., the technician did a phenomenal job, Skiip was also very helpful in explaining everything to me.
Quick, easy and efficient Got me in quickly, finished work on time and price was fairly reasonable
Had to bring in my new VW Buzz to reset the "inspection needed" warning and check tire message. Skip and the department were great- my waiting time was minimal and they were thorough and efficient. Fun to swap new VW driving experiences with them too. So glad I bought my Buzz there - highly recommend this dealership!!!!
Explained the issues very well Good communication and very nice individual Provided information about how to get my windshield fixed
Professional The communication was excellent. The job was done in a timely manner. Their actions were very professional.
Great Overall very well. No issues at all. Everything went well. Great customer service Positive overall
Prompt courteous as always made it a pleasure Never stop aiming to please customer service is the best there is
The last several times I’ve brought my vehicle in for service, I’ve had the pleasure of working with Marlena Anzalone, and she has been outstanding every time. She’s incredibly friendly, professional, and genuinely knowledgeable about the Volkswagen brand. It’s refreshing to work with someone who takes the time to provide excellent service while making you feel valued as a customer. She consistently goes above and beyond, and it’s so nice to be treated with such kindness. Thank you, Marlena, for making every service visit a great experience!
Excellent service and kind and professional staff! Very welcoming and helpful. I recommend this dealer to everyone.
Easy/ good communication/ work was done quickly & efficiently Nice folks/ easy to work with
Skip in the service dept is great to deal with, very pleasant. Together with his knowledge & expertise I know I'm in good hands The dealership overall is excellent, would recommend them highly.
I’m glad that the Volkswagen dealer quickly found the problem. Also found that the problem was for my end on the Bluetooth and that I needed a motor mount replaced. I am disappointed in the Volkswagen company not the dealer that prevents upgrading such as I want a backup camera OEM installed.
Jeremy was outstanding throughout the entire process… Not only was the extremely responsive and communicative, but his attention to detail was impressive... I would highly recommend Jeremy to anybody searching for a new vehicle.
Professional. Strong communication. Thorough. I always have a great experience with Volkswagen executives service team and I always recommend to others.
As expected always good. I always know what to expect when I come there. Everybody in service is awesome.
As expected always good. I always know what to expect when I come there. Everybody in service is awesome.
My experience with ExecutiveVolkswagen of North Haven (CT) Was nothing short of exceptional! In every single step of the process was flawless, transparent, fair, and equitable… I will point out two specific individuals who went out of their way to make the experience outstanding - The business development, Executive - Jeremy - And the finance director - Dexter Were exceptionally communicative, Professional, and most importantly created a relationship which should transpire for years to come!
We had an excellent experience purchasing our 2021 Volkswagen Tiguan, and Eleanor Dupaul made the entire process easy and enjoyable. She was friendly, knowledgeable, and patient. She took the time to answer all of our questions, never made us feel pressured, and genuinely wanted to make sure we found the right vehicle for our needs for our son. Eleanor’s professionalism, honesty, and outstanding customer service made what can often be a stressful experience feel smooth and hassle-free. We truly appreciated her communication, attention to detail, and how well she took care of us throughout the process.
Minor hiccups. New oil sticker was not placed in the windshield n door lock cap mishap. Both problems have been addressd.
Very nice people who explained everything so that I could understand what was wrong with my vehicle. Got an appointment really quick and my car was ready earlier for pick up.
All desk and service personnel were friendly and informative. Service was prompt and done correctly.
My experience was very good. I dealt with Skip and another associate named Alan. Both men were extremely helpful. They were able to answer my questions which made me feel more confident about my car.
Drop off was very easy and the service advisor was friendly and let me know what was happening and gave me extra options without pushing anything. Very happy
Routine maintenance and assessed needed repairs. Diagnostics and projected costs were done. Skip Scanlon was friendly and helpful.
My experience was very good, arrived and was helped right away, was informed of what would be done and what would be done if needed. I received a video of different parts of my car and the mechanic explained what he had done and that the rotating of the tires was not needed. I received a phone call from skip saying my car was ready and when I went after work to pick it up, the check out was smooth and quick.
I was taken on time, work was completed in a timely manner, and Skip was friendly and professional.
Very great experience, love the personable experience They take great care of my car and me and as a customer. Never an awkward experience
Skip and executive were excellent. Fast new customer appointment, extremely knowledgeable, fast service, and an extremely rapid turn around on service.
Eleanor is a top notch salesperson. She explained everything in great detail, and made my experience most enjoyable. Eleanor and Dexter were personable and knowledgeable. They both exceeded my expectations.
Love coming to Exec VW. Service is prompt and I always get my car back
Always deal with Skip scanlon and we've never had any problems whatsoever. He is always pleasant and helpful.
Eleanor and Dexter and the staff were kind and explained everything to me really well.
It's always a stress free and pleasant experience. I feel like my business is valued
George was fantastic. Great knowledge of the vehicle. Friendly, courteous, and attentive. Great follow up after the vehicle was delivered. Would buy from George at Executive again.
They took good care of me as always. They took me in for an early appointment for a pressing reason.
The executive team has fantastic communication skills. They are friendly, helpful and kind. Services done on my car were done so in a timely manner. Skip was also very willing to answer any and all questions, I had which is very appreciated.
I couldn't be more pleased with my experience at Executive and with Marlena. She is very personable and professional, the service was done in a timely fashion, and I really appreciated the shuttle service. Five stars! Thank you Marlena!
Profesional, speedy, and trustworthy in regards to recommendations and repairs and services. My scheduled appointment was kept as scheduled.
Amazing customer service, fast and personable. The staff are great, and very knowledgeable. Just great
Great customer service I enjoy seeing the video updates about what was found Thank you
Executive's service department is amazing. They are the sole reason I bought another VW. I never considered another dealer to purchase my new VW.
Very helpful, they go above and beyond They are willing to go the extra mile
Easy to book. Happy with the environment there. Car work was excellent Marlena was great!
The staff was very friendly and helpful. Jeremy our sales rep, was fantastic in pointing out all the safety features and options available.
The staff is always professional, pleasent,and accommodating The quality of work is outstanding at all times
Very friendly and helpful. Nice place to go for services. Will return as needed for my car.
I was happy that they were able to resolve the issue with my car. I just wish there was no issues from the beginning
Skip was great; accurate description of work and high quality service First experience with this VW dealership --very good
Everyone is so responsive and friendly including Skip and Jeremy whom we bought my Jetta and leased my husband's ID4 from
The dealership was good. The hard push for the brake fluids at 30,000 miles that was not needed was not appreciated. It cost me a couple of hundred dollars but cost the dealership my future maintenance visits and repairs and any trade in and new purchases I was considering in the fall.
Skip is wonderful. He clearly explained what needed to be done and gladly answered my questions. Very professional. He even called as a follow-up to make sure I received his text about the car being ready. A+
Skip is wonderful. He clearly explained what needed to be done and gladly answered my questions. Very professional. He even called as a follow-up to make sure I received his text about the car being ready. A+
Professional and attentive They listen and take the time to have a conversation not check the box method
Marlena always professional and service complete fast and always pleased with the results Highly recommended
The dealership is easy to get to. It’s also easy to schedule appointments online. The text sent informative videos that are easy to follow to explain exactly what’s going on during maintenance.
Service was quick and friendly It was great I had no issues. I will go back
Skip was great. Super helpful. Very flexible and accommodating. He informed me about how long the service might be, helped arrange shuttles and I was able to go play 9 holes in the sunshine while my car got repaired