Customer Testimonials
Efficient , great communication Liked having a direct connection to the service Tech. With attached video audio.
Skip was great to work with. I've been working with Skip for quite a few years
Great very professional caring and helped me find out what was wrong with my car
I brought my car in for routine maintenance. I waited while the work was done. It was completed within the estimated time frame.
my oil light came on. i was nervous to drive my golf wagon. i called and got an appointment the next day! and i was given a ride home.
Very professional and great service. Greatly appreciated my service visit. Thank you
Very polite Extremely courteous, clean environment, very prompt, excellent customer service I enjoyed the experience
Very professional, and thorough. Executive VW was a great experience, Skip and his team made sure to thoroughly inspect my vehicle. Skip made sure to explain everything in detail. I will definitely return for service in the future.
Good interaction. Professional service. Friendly employees. Clear explanations. Comfortable waiting room. Will return when needed.
These guys are great. New car dealer service department better than any I've ever worked with. Service advisors are top of their game and the service manager is just fantastic. I would recommend them to anyone.
This is my 3rd Tiguan lease. I do like Executive Volkswagen in North Haven. They are very responsive and the environment is peaceful and comfortable. I really like that they provide a video of the service highlights.
Always helpful and polite
Pleasant, helpful and accommodating. I had a 10% coupon via email and I only had to show it to get the discount. He Explained the metal and why need for brakes and rotors every 30000 miles and why both need to be done. Pretty expensive at $800. Also what is needed next and this time I got my car washed
Skip always does an awesome job. He's very professional at his work Skip is a man of his word. He gets the job done
I had no problem traveling almost 2 hours for the car I wanted. What made it much easier, was the level of service I was greeted with from the minute I walked in the door. Emma, only there a month, was a true pleasure to work with, and made this a seamless purchase. Thank you Scott and Dexter for coming up with the best terms available, without pressure or haggling. Truly an A+ team.
Great guy with a phenomenal profesional attitude. Definitely going back and making this my dealer of choice for service.
Very clean and everyone was pleasant! Nice options to look at in the showroom and the service was great
I always have the best customer service experience at Executive Volkswagen. They always are professional and kind!
Pretty amazing experience at Executive. We moved over to them after not so good service at another VW dealer in Stratford. The other dealer was such a mess, they actually performed our 10,000 service twice in a week! Executive really has it together. The service advisors are brilliant and actually know a ton about these cars. Usually a service advisor doesn’t know too much. Not the case here. They serviced our 2025 perfectly. Our 2014 is going in today for warranty emissions repair and I’m confident in them. First new car dealer ever that really has come through with that hometown ... Read More Google - Sep 3, 2026
Skip us always friendly and professional. He keeps us up to date on the status of our car. I always got to Skip.
Friendly and profesional staff!! I would highly recommend!!!
Executive VW team was a pleasure to work with! From George in sales to the sales manager Christopher and you can’t forget about Dexter in finance. Executive made purchasing a new vehicle fun and easy. We have bought a few vehicles from Executive VW now and when it’s time to shop again they will be on the top of the list to start browsing.
The service during this visit was great. I definitely recommend them for auto maintenance and repairs.
Marlena was professional and friendly. She took my vehicle right in and I didn't have to wait long. She took the time to go over the invoice and assisted me with scheduling my next service appointment.
Resolved my problem had to call the service department to schedule installation of parts purchased from parts department
As usual Marlena was fantastic
They are responsive, I like the video showing the issues and work to be done. Good communication
Quick appt. Good service. Everything was convenient and easy. No complaints. Would use them again.
I had such a great experience working with Jeremy during my recent car-buying process! From start to finish, he made everything so quick, easy, and stress-free.
What stood out to me the most was how comfortable he made the entire experience. I feel like car dealerships can sometimes be overwhelming, with salespeople constantly calling, emailing, or making you feel pressured to make a decision. Jeremy was completely different. He was friendly, funny, informative, and incredibly helpful, but never pushy. He had the perfect balance of being attentive and making sure I had everything I needed without ever feeling like I ... Read More Google - Aug 26, 2026
Friendly. Knowledgeable. Informative. Always available. When I called to make an appointment, it was very easy to get an appointment at my convenience in my availability, which was not easy to find these days
On my last visit you folks reinstalled the belly pan that was not replaced on a previous oil change. Not happy that your service tech failed to replace this item. Action could be expected at a ma and pop garage not a Volkswagen dealers service department. I am very happy with the level of friendly and helpful service provided by Skip Scanlon. Will continue to use this dealership because of the actions of Skip.
Quick call back with quote, fast repair and good recommendation on the next service. Fast and efficient
My service was taken care of in a friendly and professional manner. Everything was completed in a timely fashion.
Great dealership for service. Marlena and Skip very helpful, I applaud how they handle the flow of people incoming and got everyone situated in a timely manner. Great service team
I appreciate the friendliness and ease of bring my car there. The waiting area is perfectly comfortable. I was totally pleased with the experience.
Excellent and patient customer service.
Love executive VW!
Always accommodating and helpful!! The team at executive is amazing! They fit me in and are not pushy!! That is why I continue to get my car serviced there.
Great service for my Audi! Very speedy service even though I walked in. Very friendly staff. Reasonable prices. They sent me a video explaining the inspection done for my car.
Fine. My issue wasn't solved but that is not the fault of the dealership, I was given clear instructions and support in how to proceed if it happens again.
Service was great!
The dealer was great to work with work was completed promptly and you were in and out really fast.Skip checked for recalls and made sure everything was handled in one shot.We bought out 25 Tiguan here love the vehicle and would purchase here again.
Eleanor is the best! From the Sales Dept. to Service everyone is Professional and in tune to the customers needs!
Very easy, Skip was very helpful and nice! Great experience getting my car serviced! Skip was very helpful, kind, and made the whole process quick and easy.
It was a quick and efficient visit. I was provided with helpful information about the service and how long it would take.
Smooth process
Really appreciate the videos, prompt service and the fact that Skip only sees us once a year but remembers our names and that we are the “beach family”. Means the world to us and will always keep us coming back
I feel comfortable, I'm treated well and I feel Marlena and Skip are always honest and fair with me.
Clean building, pleasant knowledgeable staff, definitely recommend to any VW owner and I live closer to Curran in Stratford.
Clean building, pleasant knowledgeable staff, definitely recommend to any VW owner and I live closer to Curran in Stratford.
Always a great experience with the service area at Executive VW. And especially the young lady at the desk who is always so friendly and helpful.
I purchased my vehicle from Executive Volkswagen of North Haven last year along with an extended warranty, and I can't say enough good things about my experience here!
I always bring my car to them for service. On just one occasion, I had to take it somewhere else due to my location, and I was quickly reminded why I will always come back to the North Haven team. Their service level is truly unmatched.
Skipp always goes above and beyond, he has waited 2x an extra 10 minutes knowing I’m rushing over straight from work. Marlena was incredible as ... Read More Google - Aug 6, 2026
She was very direct & answered all my concerns regarding my vehicle! Customer-focused Attentive Kindness
Courteous and professional. Repairs was made in a timely manner. Atmosphere was pleasant and a clean environment.
Professional , great service department so helpful and kind during an ongoing issue with my vehicle . They purchased my old car and gave me a great price on my new one . The finance gentleman was lovely to work with as well as everyone on the sales team! Great dealership !
Clean and neat and very helpful All personnel were very friendly and knowledgeable Also reliable
Easy transaction Smooth transaction car was ready before promised. Only thing was the tire and rims were not cleaned off.
The dealership was professional and polite. Booking the service was easy and turnaround was quick.
Always a pleasure using executive vw service Professional and very helpful
They do everything they can to get you back on the road after a flat tire LOVE the nice station with envelopes and pens to drop off your keys after hours.
I had a great experience here. Skip is so helpful and knowledgeable!
Skip was great to work with. Explained everything and helped in what was good for the car and to prolong it's life. He is the only one I have confidence in to help me make the right decision.
Great experience. Staff made it an enjoyable purchase. Thanks to David, Dexter and Scott
I stopped in on a Saturday because my car had a service engine code. The service tech got it right in. Fixed the problem and did a software update. Meanwhile, my husband and I had a great conversation with Jeremy while we waited. An hour later I was back on the road and able to enjoy my weekend.
Service personnel were very very helpful from getting there to leave. They gave me a bring down of the things I needed to take care of for my car and the urgency of the items
Skip was the Serive Manager who talked to me and he has very good knowledge and very courteous. He did a Great job for my Jetta with few important services
I would like to express my gratitude to Skip. He went far and beyond to accomplish getting my car in working order. He maintained open communication with me and what needed to get done. He also batted for me with Silver Rock. Thank you!!! You are the type of person every Company should have.
The repair itself was completed (new speaker in door) however when we got into the vehicle, the door immediately wouldn’t open again, so I had to return to the service desk. They fixed the issue right away, which I appreciated, but it was concerning that the vehicle was released before the repair/door was fully verified to be functionally. Since we drove over 40 minutes to this shop, it was frustrating to have to turn around, and it also raised a potential safety concern if the issue hadn’t been discovered before we left. Considering it was the passenger door, ... Read More DealerRater - Jul 18, 2026
The staff was friendly and efficient. Handled my issues with out any issues. Very happy
Skip is the best!
Eleanor is wonderful!!
Maintenance went according to plan., the technician did a phenomenal job, Skiip was also very helpful in explaining everything to me.
Quick, easy and efficient Got me in quickly, finished work on time and price was fairly reasonable
Had to bring in my new VW Buzz to reset the "inspection needed" warning and check tire message. Skip and the department were great- my waiting time was minimal and they were thorough and efficient. Fun to swap new VW driving experiences with them too. So glad I bought my Buzz there - highly recommend this dealership!!!!